David Day

The Day Group

David Day is known for several things: quality of work, quality of relationship, and a reputation for doing what’s right. Since 1995, he's helped companies and business leaders close the gap between what they wanted when they started their company and where they are now. 

As an accomplished marketer and brand builder since 1995, David has helped countless company leaders to make marketing easier, more effective, and more profitable. As an executive coach he has played important roles in helping to define and communicate company mission, vision, and values through focusing on employee and customer experiences and journeys.

David is a Certified Marketing Executive, a Certified Executive Coach, and has created hundreds of marketing and advertising strategies. He has coached business leaders through change and growth, and has written, directed, and voiced hundreds of commercials for audio and video. His first book, The Marketing Gap, exposes the disconnect between most business leaders and their marketing teams and provides solutions for bridging that generational divide.

His firm has earned multiple advertising and creative awards, including the Better Business Bureau's Torch Award for Ethics in Business in Baton Rouge, Louisiana. 

 

David Day

Customer Service

Customer service is at an all-time low in America. Why? Because what we think of as "service" is often just a marketing tool. True customer service creates an emotional connection with the customer. Does "free delivery" do that? Maybe. Does a phone call to your customer the day after the sale do it? Absolutely! We need to get back to treating our customers like people, not assets. If you want to build customer loyalty and spend less money doing it, focus on treating your customers like neighbors, and empower, train, and expect your employees to do the same. Find out how by contacting me today. 

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